Universal Health Connect is a free web-based platform that healthcare professionals can use to conduct secure remote video consultations with their patients.

The platform is open for all healthcare professionals to use including: general practitioners nurses pharmacists psychologists psychiatrists opticians and ophthalmologists dentists dermatologists paediatricians nutritionists physiotherapists occupational therapists.

In fact, any healthcare professional who needs to speak to patients can have video consultations on the platform – for free.

The spread of coronavirus (Covid-19) has placed huge pressure on healthcare systems across the globe. We want to make it easy for healthcare professionals to continue with their work remotely, and video consultations are the best way of replicating face-to-face contact.

We believe that people who are in at-risk groups or those who are self-isolating should still be able to contact healthcare professionals and get the care they need. In addition, it is important to continue to take care of patients with long-term medical conditions. This can be done remotely with digital technology.

Universal Health Connect enables and empowers healthcare professionals to continue with their vital work in a safe, efficient and flexible way.

All you need is a desktop computer, laptop or a smartphone (Android or iOS) with a working front-facing camera, microphone and speakers. You need to have an internet browser installed.

Healthcare professionals using the platform can connect to a video consultation with a computer, laptop or a smartphone.

Patients using the platform will receive a link by SMS or email. They can join the video consultation from an internet browser in their smartphone, laptop or computer.

No special equipment or software is needed. Everything happens in an internet browser for both healthcare professionals and patients.

To respect the privacy and confidentiality of the patients you see, you should make sure that you conduct video consultations in a location that is quiet and private.

The platform was built to work on the following internet browsers: Chrome, Firefox, Safari and Edge. Unfortunately, for technical reasons the platform does not currently work on Internet Explorer.

If you are still having problems, please try updating the software on your device to the latest version. Ideally, you should be running the latest versions of both your operating system and of your internet browser software.

You can delete your account at any time. Sign in to your account, go to your settings then click on 'Delete account'.

The platform meets personal data security requirements including encryption and two-factor authentication.

As with other services, it is up to individual healthcare providers to decide whether they want to use the service based on their needs, any risks they identify and any legal requirements they have.

Please note that Livi has no relationship with the patient and that healthcare providers have an independent responsibility under personal data legislation for their patients. We do not record any video/sound, and we do not store any patient data. Patient identification is the responsibility of individual healthcare providers – Universal Health Connect is only a video solution.

Universal Health Connect is a free service available to all healthcare professionals. It is free for both healthcare professionals and patients.

Healthcare professionals who register on the platform to conduct video consultations are asked to provide some basic personal details and to verify their mobile phone number and email address. The platform is intended for use by healthcare professionals only.

Patients are asked to connect only with healthcare professionals who they know and recognise.